FAQ

where is the clinic?

The clinic is at Total Health West Berkshire, Lower barn, Turnpike Road, RG19 3AP. Please note there is FREE parking on-site. 

Appointments can be made online on weekdays or by calling the number at the top of the page.

Accessibility: The treatment room is on the ground floor easily accessible.

 

how long will my appointment last ?

An initial consultation and treatment lasts for 90 minutes. Roughly 30 minutes of this will be spent taking a medical history, discussing your current complaint or reason for treatment followed by a range of movement and muscle testing. A follow up appointments lasting 60mins will last 60 minutes and comprise of some discussion about how you felt after your last appointment, how you got on with the exercises provided, if you have any concerns, what the focus is that day of your treatment then then the treatment. This is the same for a 45minute appointment and a 30-minute appointment.

What should I wear?

Soft tissue therapy is a hands-on treatment and therefore some degree of undress is required. It’s a good idea to wear or bring along a pair of shorts. Towels are used for your comfort and dignity throughout the treatment. It would be advisable to remove necklaces and bracelets prior to your treatment if possible and bring along a hair tie if you have long hair.

what if I need to cancel or reschedule my appointment?

In your confirmation email you will see an option to reschedule your booking online. Click there and it will allow you to alter it up to 48 hours beforehand. For full terms and conditions on our cancellation policy and charges please see the terms and conditions page.

what should I bring with me?

If you have a specific in jury or condition, it’s a good idea to gather your thoughts before the session with a list of dates of injuries and treatment which can speed things up.  If you have a medical condition which requires medication, please bring along the medication list for the purpose of the medical history taken during the consultation.

Payment is due at the end of the session by card via the online payment link sent to you in your email. Cash is also accepted.

What is the cost and how can I pay?

The cost of your treatment will depend on the length of the session – please take a look at treatments and pricing page for full details. 

Payment is online via a link emailed to you prior to your appointment or by cash during a face to face appointment. We are unable to offer credit.

 

Can I claim on my health insurance?

Below is a list of Private Health Cash Plan providers:

The details will depend on your insurance provider however in most instances the provider requires you to make payment for your appointment and then apply for reimbursement. An invoice will be provided for you with details of the treatment and our governing body membership details.

Health shield

Simply health

WHO GOVERNS SOFT TISSUE THERAPISTS?

Sports & Remedial Massage (ISRM) and Sports Massage Association (SMA). SCSTT is registered with the ISRM.

 

The ISRM and the SMA are authorised by the government backed Complementary and Natural Healthcare Council (CNHC) to oversee sports massage therapists. Both the ISRM and the SMA require their members to do a minimum of 15 hours continuing professional development training per year to stay up to date.

 

The ISRM oversees the award of the BTEC Level 5 vocational qualification in Sports and Remedial Massage Therapy.

 

Is my therapist insured?

All practitioners at Sophie Cooke Soft tissue therapy & Pilates are qualified, hold a current First Aid certificate and professional and public indemnity insurance, for the services provided.

HOW MANY APPOINMTNETS WILL I NEED?

The number of sessions will depend on each individual. We recommend regular treatments every 4-6 weeks as part of an ongoing preventative maintenance plan rather than waiting until something goes wrong. If you have an injury your therapist will make a recommendation during your first appointment about how often to have treatment and it is then your decision to re-book your appointment for when you can fit it in with your lifestyle and work commitments.

What is the difference between a spa massage and a sports massage?

Sports massage practitioners who hold a level 5 qualification in sports and remedial massage and will use a variety of assessments, treatments and rehabilitation skills to work with you. The aim is to address each of these issues and to enable and promote healthy functioning throughout your whole musculoskeletal system. Spa Style Massage therapist are generally qualified to Level 3.

 

Will I BE SORE AFTER TREATMENT?

Different clients respond differently to massage and its important during the consultation that you are open about any previous reactions you have had to massage and feedback during and after your session. Some clients after a deep tissue treatment can feel tired for a day or so afterwards, this is a positive sign as the body is working hard to flush out the waste products from the muscles. It’s advisable to drink water after the treatment to encourage hydration and ideally avoid alcohol.

 

If you are planning a competitive event, long cycle etc, please discuss timings of your last pre event treatment as the optimum time may be several days prior to the event  for pre and a couple of days afterwards for a post event treatment, if you can factor in a treatment prior to your rest day this is ideal.

Covid-19 Reopening - What is the different & what do i need to know? Please read this fully

 

 Prior to your appointment:

 

You will receive a link to pre appointment Covid-19
screening declaration to complete and sign online. This needs to be completed
prior to each appointment, I cannot see you without it being completed. 

All forms that need to be completed are now online via the
secured system Cliniko.

I will send you a secure payment link to pay for your
appointment in advance unless you book online in which case you will be able to
pay for your treatment online. This limits any handling of cash and limits
touch points during your appointment.

When you arrive for your appointment:

I have allowed additional time between appointments to
ensure each client has sufficient time to leave the premises before the next
client arrives and to thoroughly clean and ventilate the treatment room and any
bathroom facility.

All surfaces in the treatment room with be sanitised by me
prior to each appointment. 

Please remain outside and I will come out to meet you. I
will be wearing a face mask, visor, apron and gloves and be asking clients to wear a mask in addition.
Please bring your own mask if not a disposable mask can be supplied. 

Prior to entering the building your temperature will be
taken using a non-contact infra red thermometer, anyone whose temperature
exceeds 37.8 degrees celsius will be asked to leave and monitor their
temperature for 48 hours or follow self-isolation, to avoid disappointment it
may be advisable to check your own temperature before leaving your house. 

Hand sanitiser will be available and I I will ask you to wash
your hands upon arrival before the appointment commences and then lead you into
the treatment room. 

 

There will be a large plastic storage container provided for
you to place your clothes and belongings in, please avoid bringing in
additional bags or items with you. This will be sanitised between each
appointment. If you are an NHS front line worker, please get changed out of
your uniform prior to attending your appointment.

I will only allow 1 person in the treatment room at 1 time, the only exception to this is anyone under 18 or those with special needs who may need a chaperone or carer present. If you need to be driven to your appointment your driver will always be asked to stay in the car during your treatment.

During your treatment a particle air filter will be on to filter tiny particles in the air to keep it as clean as possible. 

Once your appointment is finished I will show you to the door. Payment for all bookings will be taken upon booking to avoid any handling of cash and minimise touch points as well as reduce the time you are in the treatment room. 

Please be assured that Sophie Cooke Soft Tissue Therapy & Pilates will follow the Pubic Health England guidelines regarding cleaning and PPE and where possible still adhere to social distancing guidelines.